Sovereign IFS - Professional Cleaning Services

Refund & Cancellation Policy

Sovereign Integrated Facility Services LLC

1. Service Quality Guarantee

We are committed to providing professional, high-quality cleaning services. If you are unsatisfied with the quality of service provided, you may request a refund within 24 hours of service completion by contacting us at sovereignifs@gmail.com or (908) 694-0204.

2. Refund Eligibility

Refunds may be approved if any of the following occur:

Service was not completed as scheduled
Service did not meet our professional standards
Significant areas were missed or inadequately cleaned
Quality issues that materially affect the service outcome

3. Refund Request Process

To request a refund:

Contact us within 24 hours of service completion
Describe the issue in detail
Provide photos/evidence of the problem if applicable
Our management team will review your claim within 48 hours
You will receive a response regarding approval or denial

4. Refund Timeline

Approved refunds will be processed within 5-7 business days
Refunds will be issued to the original payment method (Stripe)
Stripe may take an additional 1-3 business days for the funds to appear in your account

5. Non-Refundable Scenarios

Cancellations made less than 24 hours before scheduled service
Services completed satisfactorily with no quality issues reported
Disputes arising more than 24 hours after service completion
Issues caused by customer-initiated changes to service scope

6. Cancellation & Rescheduling

Free Rescheduling:

Reschedule your appointment at any time without penalty
Simply contact us with your preferred new date

Cancellation Policy:

Cancel up to 24 hours before service: Full refund
Cancel less than 24 hours before: Service fee applies (non-refundable)
No-shows: Full charge applies

7. Disputes & Appeals

If you disagree with our refund decision:

Submit a written appeal to sovereignifs@gmail.com within 5 business days of our initial decision
Include additional documentation or photos supporting your claim
Our management will conduct a full review within 5 business days
A final decision will be communicated to you with full explanation

8. Force Majeure

Sovereign IFS is not liable for cancellations or service delays due to:

Severe weather conditions
Natural disasters
Building access denied by property management
Utility failures or emergency situations
Other circumstances beyond our reasonable control

In such cases, we will reschedule your service at no additional cost.

9. Payment Method Issues

If a refund cannot be processed due to payment method problems:

We will attempt reprocessing within 10 business days
If unsuccessful, we will contact you to arrange alternative payment methods

10. Contact & Support

For all refund inquiries, disputes, or policy questions: Email: sovereignifs@gmail.com | Phone: (908) 694-0204

Privacy Policy

Política de Privacidad

Terms & Conditions

Términos y Condiciones

Refund & Cancellation Policy

Política de Reembolsos y Cancelaciones